Refund Policy

Effective date: 23 October 2026

This Refund and Cancellation Policy explains when you can cancel a booking on Vedic365 and when you get your money back. Vedic365 is operated by YALI GLOBAL CORPORATION PRIVATE LIMITED. This policy applies to the Vedic365 mobile apps and the website vedic365.com, and should be read together with our Terms of Service.

1. How you can pay

• Online through our payment partner Razorpay (UPI, cards, net banking and wallets).
• Vedic Money, your prepaid Vedic365 wallet.
• Cash to Pandit Ji at the puja, where this option is shown in the app.

The amount you pay is the total shown in the app before you pay, including GST where applicable and after any coupon or membership discount.

2. Cancelling a booking

• You can cancel a booking yourself from My Bookings until Pandit Ji sets off for your puja. Once the booking shows that Pandit Ji is on the way, it can no longer be cancelled.
• If you have not paid yet, cancelling costs you nothing.
• If you have already paid and you cancel the booking yourself, the amount paid is not refunded. If you only need to change the date or time, please contact us before cancelling and we will try to help.

3. When you get a full refund

You get a full refund of the amount you paid, including GST, if:

• no Pandit Ji accepts your booking, or the booking expires before it is confirmed;
• Pandit Ji cancels, does not arrive, or cannot perform or complete the puja for a reason that is not caused by you; or
• your payment was taken twice, or money was taken but the booking was not marked as paid.

When Pandit Ji cannot complete a booking, our team reviews what happened and then issues the refund. You do not need to pay anything extra.

4. Completed pujas

Once a puja has been performed and the booking is marked Completed, the amount paid is not refundable. If something went wrong, for example the puja was not performed as booked, please contact us. We will review it with Pandit Ji and may give a full or partial refund where the service was not provided as booked.

Vedic365 does not promise any particular spiritual, astrological or personal result from a puja or ritual, so refunds are not given on that basis.

5. How and when refunds are paid

• Paid with Vedic Money: refunded to your Vedic Money wallet, usually straight away.
• Paid online: refunded to the same card, UPI ID or bank account through Razorpay. It usually reaches you within 5 to 7 working days, depending on your bank.
• Paid in cash: we will contact you to arrange the refund to your Vedic Money wallet or your bank account.
• Refunds are for the amount you actually paid. Coupon discounts, cashback and membership discounts are not paid out as cash.

6. Vedic Money wallet

• Vedic Money can be used only to pay for services on Vedic365. It cannot be withdrawn to a bank account or transferred to another user.
• If money was added to your wallet by mistake, or you want to close your account while you still have a balance, please contact us before deleting your account.

7. Memberships

Membership plans, such as Vedic Plus and Vedic Prime, give you discounts for the period shown when you buy them. Membership fees are not refundable once the membership is active, except for a duplicate or failed payment.

8. For Pandit Ji (partners)

Partner fees paid by Pandit Ji, such as the Premium Partner subscription, are not refundable once the subscription is active, except for a duplicate or failed payment.

9. How to ask for a refund

Raise a support ticket from the Account section of the app or at vedic365.com/account, or reach us using the details on our Contact page. Please include your booking code and, if you paid online, the payment ID from your Razorpay receipt.

10. Contact

YALI GLOBAL CORPORATION PRIVATE LIMITED
WeWork DLF Forum, Cybercity, Phase III, Sector 24, DLF QE, Gurugram, Haryana 122002, India
Email: support@vedic365.com
Phone: 011 6932 0138