Privacy Policy | Vedic365

Effective date: 22 October 2026

This Privacy Policy explains how YALI GLOBAL CORPORATION PRIVATE LIMITED ("Vedic365", "we", "us") collects, uses and protects your information when you use the Vedic365 mobile apps and the website vedic365.com (together, the "Service"). Vedic365 helps you find and book verified Pandit Ji for pujas, homams and other rituals at your home, at a temple or online.

1. Information we collect

Account information. Your mobile number (used to sign in with a one-time password), your name and, if you add it, your email address.

Addresses and location. Addresses you save for pujas and your billing address (including GST details if you provide them). With your permission, your device's precise location while you use the app, so we can show Pandits near you, set the puja location and show the Pandit's arrival. You can turn location off at any time in your phone's settings and enter an address or pincode instead.

Bookings. The puja or service you choose, date and time, puja address, budget, notes, coupons, cancellations, and the ratings and reviews you give.

Payments. Payments are processed by our payment partner Razorpay. Your card, UPI or bank details are entered on Razorpay's secure checkout and are not stored by us. We keep payment records such as amount, order and payment IDs and status, and your Vedic Money wallet and membership history.

Messages and calls. Chat messages, photos, files and voice messages you send to your Pandit inside a booking, and the voice/video calls you make to your Pandit. Calls are connected in real time through our communications provider (Agora). Pandits may share photos and videos of the completed puja with you through the app.

Support. The support tickets and messages you send us.

Device and usage information. A notification token (Firebase Cloud Messaging) so we can send booking updates; app usage and diagnostics (Firebase Analytics and Firebase Crashlytics) to improve the app and fix crashes; and app-install and in-app event data shared with Meta (Facebook App Events) to measure our advertising.

Stored only on your phone. Your Japa counter, chosen mantra, language and similar preferences stay on your device and are not sent to us.

2. How we use your information

To create and secure your account and sign you in.
To show Pandits and pujas near you, take bookings, assign a Pandit and show booking status and tracking.
To process payments, refunds, wallet top-ups and memberships, and to issue invoices.
To let you chat and call with your Pandit about your booking.
To send booking updates, reminders and service announcements.
To provide customer support and resolve disputes.
To keep the Service safe, prevent fraud and meet legal, tax and accounting obligations.
To understand how the app is used and improve it, and to measure our advertising.

3. Who we share it with

Your Pandit: the details needed to perform your booking, such as your name, the puja address, date and time, and your booking notes. We do not share your mobile number with Pandits.
Service providers who work for us: Razorpay (payments), Google Firebase (notifications, analytics, crash reports), Agora (calls), SMS providers (OTP messages), Meta (advertising measurement), and our hosting providers. They may use your data only to provide their service to us.
Authorities, when required by law or to protect the rights and safety of our users, Pandits or the public.

We do not sell your personal information.

4. How long we keep it

We keep your information while your account is active. When you delete your account, we delete or anonymise your personal information, except records we must keep by law (for example payment, invoice and tax records) or to resolve disputes, which are kept only for as long as the law requires.

5. Your choices and rights

Access and correct: view and edit your profile and addresses in the app (Account tab).
Delete your account: in the app go to Account > Delete account, or email us at info@ygc.co.in.
Location, notifications, camera, microphone and photos: you can allow or deny these at any time in your phone's settings.
You can also ask us about, or object to, how we use your information by contacting us below. Your rights include those under India's Digital Personal Data Protection Act, 2023.

6. Security

We use encryption in transit (HTTPS), access controls and trusted providers to protect your information. No system is completely secure, so please keep your phone and OTP codes private.

7. Children

The Service is meant for adults. Bookings must be made by a person aged 18 or above. We do not knowingly collect information from children under 13.

8. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new effective date, and tell you in the app if the changes are important.

9. Contact and Grievance Officer

YALI GLOBAL CORPORATION PRIVATE LIMITED
WeWork DLF Forum, Cybercity, Phase III, Sector 24, DLF QE, Gurugram, Haryana 122002, India
Email: info@ygc.co.in
For any privacy question or complaint, write to our Grievance Officer at the email above. We will respond within 30 days.